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PWC Class Presentation – Telephone Workshop
April 18, 2019 @ 6:00 pm - 8:00 pm
A class geared toward PWC’s hotline volunteers. Using role-playing techniques and structured feedback, we will practice resolving challenging situations. Exercises and facilitated exchange help participants increase confidence and gain skills to handle all types of calls more effectively.
Instructor: Vann Masvidal
Class available to first 20 volunteers to sign up. See center or email firstname.lastname@example.org to RSVP.